Website Support and Maintenance
Your website is an investment and it should be treated as one. Can you afford your website to go down for even a day? We take care of your investment so you can take care of your important business tasks.
Daily Backups
WordPress Updates
Security Monitoring
Packages & Pricing
Basic
Ideal for smaller sites like Blogs & Solo Businesses-
Themes/Plugin/Core updates
-
Daily Backups
-
Security monitoring
-
Site Hack Cleanup
-
Site Speed Optimisation
Essentials
Ideal for small/medium businesses or eCommerce-
Themes/Plugin/Core updates
-
Daily backups
-
Security monitoring
-
Site Hack Cleanup
-
Install & Configure Plugins
-
Install & Configure Themes
-
Site Speed Optimisation
-
Up to 2 hour content updates
Premier
Ideal for larger businesses or eCommerce-
Themes/Plugin/Core updates
-
Daily backups
-
Security monitoring
-
Site Hack Cleanup
-
Install & Configure Plugins
-
Install & Configure Themes
-
Site Speed Optimisation
-
Up to 4 hour content updates
Will you still help me if I don't have a care plan?
Absolutely!
We are happy to help clients both old and new, even if the website wasn’t built by us. If you need immediate support (within 24 hours – 48 hours) and you do no have a care plan, our minimum time cost is $66.00 (weekends additional cost). Email support may be available at a reduced cost, with assistance provided within 5 days (excluding weekends), just message us here.
For support via email please complete your details using our easy contact form and we will be in contact ASAP.
Or sign up for a care plan and enjoy 15 minutes included phone or email support every month! Our Care Plan clients receive additional support beyond their included time at a reduced cost too.
Prices and conditions are subject to change.
Changes in price will be given 1 month notice prior to any increases
Support packages are not to be used for website builds or redesigns
Support hours are 9 – 5 Monday to Friday QLD time unless an emergency (if it’s not an emergency we will put it off until business hours)
Prices exclude GST
PLEASE NOTE: With our care plans, the turnaround time for changes will be at 2-3days max, any additions like purchasing of plugins/themes will be charged accordingly and with any additional hours needed.